Our differentiation – end to end growth
Our multi-dimensional approach on the full client lifecycle is the cornerstone of our impact.
Our holistic vision enables us to conduct commercial & client relationship diagnoses, to prioritize high-impact/ROI initiatives for growth and loyalty, to recommend only required, bespoke solutions selected from our comprehensive toolbox and ecosystem.
We steer in-depth transformation at all company levels (C-level, managers, teams) based on our capacity to embark the senior management on growth and client-centric initiatives.
Thanks to our end-to-end expertise, we steer transformation spanning all dimensions and triggers for commercial and client relationship improvement, from strategy to field operations.
Our approach combines best practices from consulting,coaching and general management, all targeting pragmatic & business impact, always ensuring people’s endorsement & motivation.
We enhance the capacity of leadership teams to succeed in scaling for growth, we engage teams, we improve the collective efficiency.
Our Team and its DNA
Seasoned, expert professionals with track records of impactful scaling or client relationship programs
1stclass, international academic credentials (MBAs from ESSEC, INSEAD…)
Business expertise gained within leading consultancies (McKinsey, Bain, Stanwell…)
General management experience (COO, CEO…) in success stories (Webhelp….)
Senior track record in commercial and client relationship functions for international companies (Coke…)
Multi-cultural, able to lead inter-cultural assignments worldwide
1st class accreditations in coaching & change Mgt (Coach & Team…)
Accredited on the most effective business systems (Lean, Six Sigma…)
Our sustainable impact on the people
Our transformations are sustainable because we level-up your teams.
We enhance people’s skills.
Hard skills enhanced
- Field impact
- Pragmatism
- Simplicity
- Method
- Rigour
- Demanding
- Depth
- Creativity
- Agility
Soft skills enhanced
- Commitment
- Team spirit
- Co-building
- Listening
- Knowledge sharing
- Transparency
- Respect
- Trust
- Conviviality
We steer 360 commercial and client relationship transformation thanks to our comprehensive toolbox
Our transformation support are based on this multidimensional approach, leveraging bespoke tools that accurately match the situation
Culture & skills
- Purpose
- Values
- Managerial trainings
- Sales trainings
- Client service trainings
- Coaching
- Team building
- Change mgt
Strategy
- Brand identity
- Positioning
- Market study
- Strategic plan
- Strategic modelling
- Due dill
- Post merger integration
- Customer journey
Organization
- Org by client, geography, product…
- By level of expertise….
- By front & back….
- Centers of excellence
- Shared services
- Mission of the functions
- Org charts, RACI, job desc
- Telesales sizing
- Field reps optimization
- Management & support ratios
- Make or buy: RFI, RFP
- Contact center build-up
- Outsourcer steering
Operations
- Lead gen
- Traffic
- eCommerce
- Telesales
- B2C commercial
- B2B commercial
- Complex sellling
- Account mgt
- Comercial booking
- Customer service
- Loyalty
- Retention
- Quality monitoring
- Forecasting
- Planning
- Resource tracking
- Contact flow mgt
Business tools
- AI
- ERP
- CRM & PRM
- Datalake
- Business applications
- Telephony
- IVR
- Calling engines
- BI
Management
- Role of manager
- Targets
- Incentives
- Rituals
- KPIs
- Reporting
- Manager agenda
- Knowledge mgt
- Continuous improvement
- Working rules