Appia Client

Your omnichannel
growth enabler

Growth strategy

Positioning // Market study // Growth roadmaps // Customer journey re-engeneering // Market, cat, ref, business plans // External acquisition due dill // Post merger integration plan

Omnichannel sales

Sales effectiveness diagnosis // Sales department organisation // Sales rep 360 optimisation // Salesforce make or buy // Telesales centers build-up // Telesales outsourcing // Telsesales 360 optimisation // eCommerce diagnosis // eCommerce 360 optimisation

Omnichannel customer service

Client relationship diagnosis // Client service organisation // Client service sizing // Client service make or buy // Client service center build-up // Client service outsourcing // Client service 360 optimisation // Client relationship trainings

Lead generation

Offline & online partnerships // Offline lead generation // SEO, SEA

Growth tools

AI for sales & client service // ERP & CRM // Comercial & client service tools // Digital channels

Our purpose

Support companies to sell and deliver the best service and experience to their clients, for the progress of humankind.

Our mission

Design then roll -out the building blocks of a growth course that is sustainable, profitable, omnichannel , at every step of the client lifecycle.

Our values

 

Our scope of activity 

Systematic growth course

We enhance the growth strategies & course, theirsupport by appropriate sales & client service organizations, their delivery through best-in-class sales effectiveness and client relationship.

Their enablememt with bespoke business tools & IT infrastructure, their steering by stronger comercial& customer service management, their full scaling thanks to enhanced managerial skills and engagement of the teams.